Start with a topicA real person, not a botA direct line for security
How can we help?
Start with a topic, or write to us. A real person on our team will get back to you.
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Quick answers
Questions we hear most
Who will I hear from?
A person on our team. Enterprise customers have dedicated support, including a dedicated account manager.
What happens when my trial ends?
You are asked to choose a plan. Nothing is deleted, but you cannot open new cycles until you upgrade.
How do I change my plan?
From account settings. Changes take effect immediately and are prorated to the day.
Do you offer discounts for non-profits or education?
Yes. Email support@pointedperformance.com with proof of status and we will set up a custom arrangement.
Where do I report a security issue or request my data?
Email security@pointedperformance.com. It goes to the security team, not the general inbox.
I want to talk about Enterprise.
Write to support@pointedperformance.com and say how many people you have and what you need to connect. We will set up a conversation.